Coverage & Scope
Filing a Complaint
Eligibility for refund
At EssayTutors, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we will be left with no option other than to provide a refund.
Our Refund policy is as follows:
Full refund: In cases where the project has not been started or the project has not been approved. The Full Refund policy will also be accepted if the client demonstrates that the project delivered is completely off the project description (Requirement full mismatch). The Full Refund policy will only apply to the clients who have made payment.
Partial refund: If there is a failure to deliver as per our delivery policy after the approval of the initial design style. Partial refund will also be accepted if the client demonstrates that the project delivered does not meet the full requirements of the project specifications. The partial refund will be in proportion to the work completed (usually 50% of the total cost).
No refunds: If the project has been completed and sent to the client and the review team considers every claim from the client as unjustified. If the client has not made any payment.
Duration of the refund
Any approved refund will be sent within 7-14 days after the review of the refund request.
NOTE: So far we have never received any refund request from any client. We hope that you won’t be the first one. We strongly recommend that you request for revision before ordering for a refund.